PureVPN is a subsidiary of GZ Systems Ltd., which develops different types of cybersecurity software. The company was founded in 2007, which makes it one of the oldest VPN services on the market. PureVPN operates under the jurisdiction of the British Virgin Islands. As of 2022, the company has over 6,500 high-speed servers in nearly 80 countries across the world. Users love this service for its large selection of features. The company allows its customers to utilize the service for BitTorrent downloads and peer-to-peer file sharing. PureVPN software is available for Windows, Linux, macOS, iOS, and Android devices.
But is PureVPN safe to use? Is PureVPN good for data protection? Discover the answers in our PureVPN Canada review.
Let us start this PureVPN review by stating that it is arguably amongst the oldest VPN service
providers in the world today. The company has had its fair share of controversies over the years,
and many have praised them for running a solid service.
So, PureVPN has received everything from the highest praises to the worst reviews from disgruntled
users after it was revealed that they disclosed IP address.
Things for Hong Kong based PureVPN turned south back in 2017 with their data logging scandal. They
received a lot of flack from the community and privacy advocates.
However, we are hearing that the company has since then mended its ways and is asking users to give
them a second chance. After all, everyone deserves a second chance which is why we did exactly that
for this review. We will reveal if 2019 and onwards is the time that VPN users should make the
switch to once highly unrecommended PureVPN.
PureVPN has been around for over a decade. The company’s VPN software first showed up back in 2006,
and it was rudimentary at best. Interestingly PureVPN is a sub-company, the mother company is
registered as GZ Systems which is headquartered in Hong Kong.
At the time of writing this PureVPN review, it has upwards of 2000 servers dotted across the world in
over 2134 server locations, meaning thousands of IP addresses which is pretty good when compared to
other VPN services.
Another interesting tidbit or fact as we like to call is that unlike other VPN service providers they
don’t rent servers but own them. That why users’ data and IP addresses are more secure, at least in
While PureVPN supports all major platforms and a few obscure ones they no longer have an iOS app.
Their app was apparently removed a few years back and never returned. It is disappointing for iPhone
fanboys like us, but Android users are unaffected.
We like to think that we are a group of positive VPN reviewers which is why we are starting with the
pros. Interestingly the service has quite a few advantages which are worth considering.
A very Affordable 2-Year Plan
Now we all like saving money, and PureVPN, fortunately, gives us a chance to do so with its
2-year plan. The 2-year plan is considerably and comparatively cheap costing just $3.33 a
month, which is 74% markdown compared to the competition.
While PureVPN has two other plans, this one happens to offer the most significant savings,
and it is something we’d recommend to anyone who wants to signup for the service.
Pretty Decent Download Speeds
We were very impressed with the download speeds offered by PureVPN across almost every IP
address we connected to. While VPNs do throttle your speed to a certain degree premium
quality ones shouldn’t have a dramatic effect on overall upload and download speeds.
Suffice to say were walked away impressed with some decent speeds (something we discuss in
detail below in our ‘Speed Test’ section).
Support for Torrenting
Now one of the primary reasons why PureVPN openly supports torrenting is because they are
based in Hong Kong (we will get into that a little later below). While other services also
support torrenting, but with PureVPN the speeds are excellent, and there is no cap on how
much you can download. Plus you get your pick of IP address.
Many competing VPN services have dropped support for P2P IP address aka torrenting because
they could become party to a copyright infringement case. So, PureVPN is amongst a handful
of services still offering IP addresses for torrenting as a feature. Plus, if torrent sites
are blocked in your part of the world, PureVPN will help to unblock it with a unique IP
Finally, torrenting is available across many of its servers. In our experience, almost any
server we connected to were torrent enabled. Considering that PureVPN owns these servers,
there is no chance that the feature will disappear any time soon.
Supports Multiple Platforms
In addition to supporting all traditional computer and mobile platforms, PureVPN supports
several unconventional platforms like routers, Kodi, Xbox One, Roku, Playstation, Amazon
firestick, Android TV, Chrome cast, Boxee box and Raspberry Pi amongst others.
Does Not Work in China
One of the most significant drawbacks associated with PureVPN is that it is blocked in China
so no new IP address! If you happen to be living in China, it will not work.
You will not even be able to access their site with a Chinese IP address leave alone
downloading the app. Plus since there is no PlaySore in China downloading the app for
Android is impossible anyway.
However, apart from it not working with an IP address it also does not work if you happen to
be a resident of Pakistan, Iran, North Korea, and Saudi Arabia. Those are at least the
countries we know of where it does not work, and so they could be more IP addresses they
It is a bummer because competition like ExpressVPN and NordVPN both work in these countries
No iOS App
As of this writing, PureVPN does not have an iOS app. It is sad because iOS is the most
widely used mobile operating system. When chatting with customer support, we asked them why
iOS support was listed on their website despite it being removed over a year ago.
The answer we got was an apology followed by them mentioning that Apple was reviewing their
So, when exactly will their app appear on the AppStore? Nobody knows, not even the company’s
customer support. The previous app didn’t have good user reviews and was subsequently
This time perhaps they are aiming for better user reviews. But in the meanwhile, if you want
to use a VPN on an iOS device then its best to go elsewhere.
PureVPN isn’t one of those services which is crammed with security privacy features. However, while
it does have all the bare essentials, there are a few extras which are worth mentioning. If
anything, we mention them because they may have some influence on your decision to signup for the
Awesome Security Features
One of the best things about PureVPN VPN provider is its security privacy features in
favor of internet freedom. People use VPNs because they want to connect to the internet
securely and anonymously with an unknown IP address. PureVPN makes that possible with
its Kill Switch, and Split Tunneling features each with its own IP address.
We are happy to report that unlike many competing VPN services in Canada, PureVPN has a
working Kill Switch feature which is secure. In the past, even PureVPN’s Kill Switch
didn’t work as intended, but that has since been fixed.
We tested the secure Kill Switch feature here in Canada by disconnecting via their
desktop app. As soon as the connection was dropped, the WiFi disconnected. So, it works
because the kill switch is supposed to cut the internet connection to ensure that all
data is always transmitted securely via the VPN.
The Split Tunneling connection feature does not break any new ground because many
competing VPN services already offer the feature but is another way to secure your
connection. What this feature does is provide you two tunnels through which your apps
connect to the internet. One of these uses regular internet while the other uses the
For instance, if you want to only encrypt your torrenting all traffic from Canada IP
address it can be routed through that tunnel in Japan with a Japanese IP address, while
your Google Chrome and Firefox browsers use the regular Canadian IP address etc., use
the unencrypted internet. We connected to several server locations, and the feature
worked precisely as advertised.
Quantum-Resistant Encryption Keys
The newest feature offered by PureVPN are Quantum-Resistant Encryption Keys developed in
a partnership with Quantinuum. These encryption keys are more secure because they are
created using a verifiable quantum process rather than traditional methods. In turn,
this means that PureVPN will be able to protect its clients’ information from quantum
computing attacks. These attacks are much more dangerous than attacks carried out using
regular computers and they render virtually all conventional, non-quantum encryption
Browser Extensions for Chrome and Firefox
PureVPN like many of other best VPN services offer browser extensions which for now are
limited to Firefox and Chrome, but it provides another way to get secure internet
freedom. Downloading and installing the extensions takes a few minutes.
Now while PureVPN has numerous server locations, the browser extensions aren’t using VPN
servers. Sure, they come with WebRTC leak protection, but these are proxy servers which
means your data isn’t encrypted during transmission which is why we don’t advise you
substitute the desktop client for the browser extension.
Run a Quick Ping Test
Now, this is one of those features we found ourselves using a lot, and we assume that
many people reading this in Canada will use it too. The ping test is a feature of the
software which when used from Canada gave us a good look at what to expect.
As soon as you fire up the desktop version of the client, you see a little red label on
the top right that reads “Run Ping Test.”
Running a ping test will reveal the server locations closest to you in our case it is
Canada. The values you see for each server is the distance your data has to travel.
Naturally the further the server locations from Canada (our location) you will
consequently experience a slower connection.
Ideally, once you run the ping test, connect to a server with the lowest ‘ms’ which means
that you’ll experience the lowest latency. The good news is that after the ping test all
server locations are listed based on their distance with the closest ones listed above.
PureVPN Pricing & Plans
PureVPN has a pretty basic pricing structure which is something we personally like. However, the
company’s prices are a little high compared to their competitors. The prices below are provided for the Standard Plan in
The monthly PureVPN plan costs $12.45 a month.
The annual plan costs $44.95, which comes out to $3.74 per month.
The bi-annual plan costs $54.95, which comes out to $2.29 per month.
Now like all VPN services, PureVPN has its fair share of over 2000 server locations across the globe
which is why the speed in our opinion should vary, and it does for that very reason. That said we
still had to test the overall speed and performance of the VPN and compare it to competing services.
As a baseline for everyone reading this review, we are based in Toronto, Canada and use a broadband
connection. Our speeds are excellent except when there is a storm that knocks down the lines.
The nearest server locations are in the UK and USA. The speeds we got were on average 20% lower than
without using a VPN provider. Which means we were running at 80% percent of our average speed.
Connection to server locations further like Australia and Japan saw our speed dip to 40% percent.
While the speeds aren’t hugely impressive, they were consistent. Each time we connected, ran a speed
test, disconnected and then reconnected the servers worked on the first try. The speeds we got also
didn’t vary from one server to the next within the same country which is good. However, when
compared to other premium tier VPN services these aren’t the best speeds out there. Though the
performance is consistent.
PureVPN has over 2000+ servers across 140 countries across the world. That puts PureVPN on par with
most of the top-tier VPN service providers with multiple servers. However, the significant
difference is that the company owns the servers.
Does PureVPN Work With Netflix?
Want to stream Netflix? Read on! PureVPN mentions on their website that using the service will allow
users to unlock 20 services that they have listed and includes Netflix which is on par with the best
VPN services. However, unlocking and streaming US Netflix does require you to walk through a few
steps we thought you should know for this review.
The first step is to click on the link on the left which reads “change mode.” Then you select the
‘Stream’ mode. You then choose the US server location (if you want to stream US Netflix) and cross
During our testing for the review, only one of the servers streamed Netflix. That could be because
Netflix has blocked all other servers. Though your mileage may vary, if you ask us, we wouldn’t
advise that you subscribe to PureVPN to only stream Netflix. We hope that new servers can be added
which allows us to stream Netflix. Though Netflix tends to actively block servers so those too could
be rendered obsolete soon.
PureVPN Privacy & Logs
security matter to them but every service we review makes that statement. They also support internet
freedom. You might even think that them being based in Hong Kong should have some bearing on the
fact that they are not in a country that is part of the Five Eyes whose goal is to curb internet
freedom. However, things are a little more complicated but allow us to simplify them.
The VPN provider helped law enforcement catch a cyberstalker which is good on the one hand, but on
the other, it disappointed the entire community which relied on the company’s promise never to
collect or reveal personal information putting it against internet freedom. Things like an IP
address are considered private information, so collecting, storing and exposing that to law
enforcement defeats the whole purpose of using a VPN provider.
Responding to all the criticism the CEO put out a message which reflects the company’s now updated
continues to state that the company does not collect connection logs, browsing habits, IP addresses,
original IP address, history, connection time, sites you visited, outbound traffic, and any data
Though we decided to dig deeper for people reading this review and found that the company did collect
usernames, payment information and email address which are required during initial signup, they also
collect information about the total bandwidth that users consume.
In terms of security, like all best VPN services they offer support for various connection and
encryption protocols like PPTP, OpenVPN, IKEv2, L2TP/IPsec and SSTP. By default, the service uses
OpenVPN which happens to be an industry standard and a well-rounded protocol for VPNs.In addition to
all of the above, the service uses 256-bit encryption which is something we personally like. They
call it Military Grade and to some extent that may be the case, but most of the best VPN services
are using it.
In addition to the standard security features mentioned above, they also use what’s called Ozone,
which is an antivirus program, that works by warning you if a website is sketchy and if someone is
attempting to infiltrate your computer. We checked out a few known sketchy sites for the review, and
it did work as advertised!
Then there is Gravity which is an Adblocker. In our experience during the review, it does work as
advertised with a 90% percent accuracy.
PureVPN offers like all the best VPN services advertise 24/7 customer service via chat and email.
However, we like putting these customer service claims to the test for our review, and we have done
this even for the best VPN services out there. So, it is only fair we did that here too.
We got in touch with customer service via Live Chat for the review and sent a query stating that we
were not happy with the service, three days into using it and wanted a refund.
The customer service got back to us several hours later, i.e., via the live chat window saying that
we’d have to generate a Ticket via the website. Posted below that message was a link. We click on
the link, the page took three to four minutes to load (a long time!), and then an error popped up.
We then contacted customer service via live chat and mentioned the issue. To our surprise, they
didn’t know about it. But said we’d had to wait a few days and check back to the page and see if it
works. Because it is apparently only via that page, we can get a refund. That is indeed not good
So, our experience with customer service wasn’t great, and we suspect it will be the same for many
Email support, on the other hand, was a canned response, i.e. a template. No matter what we asked the
email we received back was a template with a list of general steps which didn’t even work.
If PureVPN servers want to compete with the best VPN services out there, they will have to do more
than just offering secure IP addresses from across the world.
PureVPN’s offers a refund policy stating that anyone can claim a refund within 31 days if they are
not happy with the service. In the past, they have been criticized for having an obscure and hard to
maneuver refund policy. However here too things are not as they seem.
The company states that they process refund requests within 24-hours, but the money takes 30 days to
be refunded. Plus, special plans aren’t eligible for a refund, like a 3-day or week-long trial
It is tough for us to openly recommend PureVPN in this review to anyone other than someone who is
hellbent on using a mid-tier secure VPN service with above premium pricing. PureVPN offers nothing
which is out of the ordinary other than being based in Hong Kong and owning all the VPN servers.
Most if not all the features offered by PureVPN secure servers can be found with competing services
which are around 35% cheaper as a whole. Plus, PureVPN does not have that great of a reputation, to
begin with, not to mention deceiving advertising.
They claim to have an iOS app, but there isn’t one. Also, they claim no logging, but they are logging
While speed is consistent and secure something we noted in this review and the wide variety of apps
for just about any device you can think of is welcome, it does not overshadow the fact that they
aren’t doing anything particularly groundbreaking. It is a culmination of so many drawbacks which
makes it hard for us to recommend PureVPN.