A Hidden Gem or Just Another VPN?
Important to Know
Country of Incorporation: Romania
Founded date: 2004
Kill switch: Yes
Keep logs: No
Free trial: No
Simultaneous connected device: 7
VPN network: 3000 servers across 60 countries
Refund policy: 45 days guaranteed
CyberGhost is a VPN which aims to provide people with a simple yet easy to use platform, and they claim to have the best so-called ‘no-log’ policies today. Which means they shouldn’t be logging IP address. However, as people who have reviewed dozens of VPN services over the years, it’s hard not to be skeptical about claims such as these especially when you need to take the company’s word for it. That’s exactly why we have put together this comprehensive CyberGhost VPN review.
CyberGhost VPN does not sell itself short by being humble about security features. The company claims to have a robust no-logging security policy, but that’s not all it claims. They also claim to have the fastest access to streaming services like Netflix using servers which are supposedly optimized for HD video streaming. The VPN service also has native apps for Amazon Fire TV Stick.
CyberGhost VPN Introduction Video
CyberGhost has its fair share of pros which are worth mentioning. One reason we like starting with the pros is that it is always good to deliver something positive that people can look forward to before outlining the cons.
During our review of CyberGhost VPN features, we found that it has some of the most significant number of security servers with means a huge pool of IP addresses. An impressive 3k servers and counting, the service squares up to other premium counterparts boasting around the same numbers. Not only that but the servers are located in 80 locations in around 60 countries. So, there are many different IP addresses which can be used to spoof your location.
The security servers offer a good mix of countries including those in Africa which is often ignored by many of CyberGhost’s competitors, and they have servers in Hong Kong too.
We have to admit to the fact that a large number of people using VPNs are those who have no knowledge of what they do or how they work. Many are new to the world of VPNs which is why an easy to use interface is undoubtedly amongst the most essential features.
CyberGhost VPN is amongst the easiest to understand VPNs on the planet. Almost anyone can log-in and start using the service without even knowing how it works. That same ease of use is carried over to its apps for iOS and Android which is again a huge plus!
CyberGhost boasts of having VPN servers with different IP address optimized for P2P and torrenting. We’d have to agree that the speeds, when connected to these servers, are slightly above average. Plus, since the VPN anonymizes your IP address, it is possible to download just about anything you want without ever worrying about being watched by the government.
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All VPN services have their fair share of cons. So, the review will not be complete without us listing the service’s cons.
Even though CyberGhost VPN claims to have optimized servers the fact is that on average their speeds are slower compared to competing services. Our speed tests showed (read the full details below) that the service was throttling our speeds to a great extent even when connected to nearby servers in the US from here in Toronto, Canada.
Unless you opt for the two- or three-years plan CyberGhost in Canada is relatively expensive. Plus the service has reduced their free trial to just 24-hours. If anything, this isn’t enough for someone who wants to try out the service by putting it through its paces before they signup for a long-term plan.
CyberGhost VPN should offer a cheaper monthly subscription to compliment the fact that they are only providing a 24-hour trial period. That said the service is probably banking on positive word of mouth for sales.
CyberGhost VPN has a couple of great features which without mentioning this review would be incomplete.
Now from our experience, it isn’t only oppressive governments who want to block the use of VPNs, many services like Netflix are doing that too. Netflix along with other streaming services often block VPN traffic via blocked Ip addresses in an effort to stop people from accessing their content from a spoofed location. Often that content is geo-locked. So, someone from the US can make it appear they are in Canada and use that to stream the latest episodes of a show like Star Trek: Discovery which is only available outside of the US.
Netflix is the most aggressive when it comes to blocking IP addresses it sees as originating from VPNs. However, CyberGhost is able to bypass all that. When we tested the service, we were able to connect and start streaming Netflix from a VPN server in the US. However, it does take a while to find a VPN which isn’t blocked by Netflix in particular. Plus, a VPN which is working with Netflix right now might not work a 24-hours later. But so far so good!
CyberGhost is not alone when it comes to offering browser extensions. However, unlike many competing services they have browser extensions for Mozilla’s Firefox and Google Chrome which is free to use. It is free regardless of if you are a paying CyberGhost VPN customer. Though those who are not paying customers only have access to four locations.
The important distinction between using these browser extensions and the full-fledged VPN app is the fact that these are proxy based. So, they will only work to protect web traffic via your browser. That’s why it is best that the extensions be used with the primary VPN service.
CyberGhost effectively blocks the majority of ads including pop-ups by nulling the code associated with these advertisements. However, while the way this works may seem similar to using a browser extension in practice, it is very different because all of the processing happens on CyberGhost’s own servers. Because there is no client-side processing like with competing ad blockers and VPN services you actually save on internet bandwidth. Now, this approach in our experience is perfect for mobile connections which are limited and expensive.
Plus, CyberGhost helps protect people from websites that phish for personal information like credit card numbers and PayPal details. The malware blocker works by verifying the URL’s IP address which is being requested to ensure it is safe. The service will check the IP address against a large and growing public database of malicious websites before allowing access. During our time reviewing CyberGhost, we found that it blocked 90% percent of malicious websites.
CyberGhost offers four different subscription plans with the longest one, i.e. 3-years being the cheapest amongst them. The 3-year plan also comes backed with a 45-day money back guarantee.
When using a VPN, you are most likely to experience increased latency which inherently means a decrease in upload and downloading performance. That is regardless of what app you use, i.e. Android, iOS, Windows, etc. The further the server is from your location the more latency you will experience, and so the slower will be the overall speed performance. However, a premium service is able to minimize latency by using high-speed servers which are well optimized for performance.
To test CyberGhost VPN’s performance speeds, we connected to various servers and ran Ookla’s speed test app. We then averaged out the performance to provide you with data that’s easy to understand.
During our testing for this review, CyberGhost had better than average latency, and our upload tests did better than expected. However, the downloads fell short for some reason.
When connected to servers in the US from Canada we experienced an average of 25% lower download and upload speeds combined. Servers in Europe meant that our internet speed took a 35% hit. However, the most significant hit we experienced was when connected to servers in Asia namely Hong Kong at which point our internet was 40% slower than it normally was.
While we didn’t walk away impressed with CyberGhost VPN’s speed, but it is still a decent showing for the most part.
CyberGhost VPN internet boasts of having an eyewatering 3000 servers in 80 locations across 60 countries with top security. However, many people reading our VPN reviews have asked us about virtual servers which are servers defined by software. Theoretically, one physical server can host many virtual servers, and they can be made to look like they are in different locations from their host server. That means you can have one server in Canada, which has ten virtual servers which appear to be in the UK, and the US. While virtual servers are not necessarily bad but they do make many people nervous about being deceived by a company.
We communicated with CyberGhost to find out how many of their servers were virtual. We found out that some of their servers used virtualization though the location of the virtual servers was similar to their physical location. To us that’s reasonable.
As mentioned above yes it does work with Netflix. However, not all VPN internet servers work with Netflix, and that’s because they actively ban IP addresses that come from VPN servers. What that means is that while we had an easy time streaming Netflix, your mileage may vary.
CyberGhost has offices in Manila, Germany, and Tel Aviv, but they are headquartered in Romania. While Romania happens to be in Europe, the country has rejected all forms of legislation aimed at requiring businesses to maintain electronic records of customers. Also, when contacted a company rep told us that because the company does not log or store information there is nothing to provide the government if there is a formal request. Also, the annual transparency report is available on their website.
CyberGhost VPN has 24/7 internet-based live chat support. We contacted support and our query via live chat was answered within a couple of minutes. That’s impressive. Though in addition to live chat, a user can get in touch via email too.
CyberGhost has a 45-day money-back guarantee for only their 3-year subscription plan. Though they is a one-day free trial if you’re using Windows, or a seven day trial on mobile devices.
A 14-day guarantee covers all other plans. The good news is that there are no catches or hidden fees. Your card is charged when signing up. When the refund is processed, the funds are returned within 10 working days.
CyberGhost VPN is without a doubt amongst the best VPNs out there. It is easy to use, allows for reliable Netflix streaming, supports torrenting and has over 3K servers. Sure, the speeds aren’t the best we’ve seen but in the VPN world speed isn’t everything.
We’d recommend CyberGhost to anyone who wants a long-term VPN subscription which is cheap and has the desire to stream Netflix. Though it isn’t recommended for those, who want the fastest speeds or the cheapest monthly VPN service.
Rated 4.1 of 5 stars