CyberGhost VPN service was first developed by CyberGhost SA, a company based in Bucharest, Romania. This company was acquired by the Crossrider Group, which is a London company that operated under the jurisdiction of the Isle of Man. In 2018, the Crossrider Group rebranded, and it now goes by the name of Kape Technologies. Kape Technologies also owns and operates several other VPN services, including Private Internet Access (PIA) and ZenMate.
But as a customer, you’re probably wondering: is CyberGhost VPN safe? Is CyberGhost good for securely browsing the Internet? You can find the answers in our CyberGhost review.
CyberGhost is a VPN that aims to provide people with a simple yet easy to use the platform, and they
claim to have the best so-called ‘no-log’ policies today. Which means they shouldn’t be logging IP
However, as people who have reviewed dozens of VPN services over the years, it’s hard not to be
skeptical about claims such as these especially when you need to take the company’s word for it.
That’s exactly why we have put together this comprehensive CyberGhost VPN review.
CyberGhost VPN does not sell itself short by being humble about security features. The company claims
to have a robust no-logging security policy, but that’s not all it claims.
They also claim to have the fastest access to streaming services like Netflix using servers that are
supposedly optimized for HD video streaming. The VPN service also has native apps for Amazon Fire TV
During our review, we have also tried to ensure that the privacy-minded are also covered by testing
wall and into your wallet with an insane amount of hype, make sure to read our full review. We will
conclude with our personal opinion of if the VPN is worth it.
CyberGhost VPN Pros
CyberGhost has its fair share of pros which are worth mentioning. One reason we like starting with
the pros is that it is always good to deliver something positive that people can look forward to
before outlining the cons.
A Large Selection of Servers
During our review of CyberGhost VPN features, we found that it has some of the most
significant number of secure servers with means a huge pool of IP addresses.
With an impressive 7900 servers and counting, the service squares up to
other premium counterparts boasting around the same numbers. Not only that but the servers
are located in 80 locations in around 90 countries. So, there are many
different IP addresses that can be used to spoof your location.
The security servers offer a good mix of countries including those in Africa which is often
ignored by many of CyberGhost’s competitors, and they have servers in Hong Kong too.
Easy to use
We have to admit to the fact that a large number of people using VPNs are those who have no
knowledge of what they do or how they work. Many are new to the world of VPNs which is why
an easy to use interface is undoubtedly amongst the most essential features.
CyberGhost VPN is amongst the easiest to understand VPNs on the planet. Almost anyone can
log-in and start using the service without even knowing how it works. That same ease of use
is carried over to its apps for iOS and Android which is again a huge plus!
Torrenting and P2P Supported
CyberGhost boasts of having VPN servers with different IP address optimized for P2P and
torrenting. We’d have to agree that the speeds, when connected to these servers, are
slightly above average.
Plus, since the VPN anonymizes your IP address, it is possible to download just about
anything you want without ever worrying about being watched by the government.
CyberGhost VPN Cons
All VPN services have their fair share of cons. So, the review will not be complete without us
listing the service’s cons.
Slow VPN Speeds on Average
Even though CyberGhost VPN claims to have optimized servers the fact is that on average their
speeds are slower compared to competing services.
Our speed tests showed (read the full details below) that the service was throttling our
speeds to a great extent even when connected to nearby servers in the US from here in
Unless you opt for the two- or three-years plan CyberGhost in Canada is relatively expensive.
Plus the service has reduced their free trial to just 24-hours. If anything, this isn’t
enough for someone who wants to try out the service by putting it through its paces before
they signup for a long-term plan.
CyberGhost VPN should offer a cheaper monthly subscription to compliment the fact that they
are only providing a 24-hour trial period. That said the service is probably banking on
positive word of mouth for sales.
CyberGhost VPN Features
CyberGhost VPN has a couple of great features which without mentioning this review would be
Unlock Geo-locked Streaming Content
Now from our experience, it isn’t only oppressive governments who want to block the use
of VPNs, many services like Netflix are doing that too. Netflix along with other
streaming services often block VPN traffic via blocked Ip addresses in an effort to stop
people from accessing their content from a spoofed location.
Often that content is geo-locked. So, someone from the US can make it appear they are in
Canada and use that to stream the latest episodes of a show like Star Trek: Discovery
which is only available outside of the US.
Netflix is the most aggressive when it comes to blocking IP addresses it sees as
originating from VPNs. However, CyberGhost is able to bypass all that. When we tested
the service, we were able to connect and start streaming Netflix from a VPN server in
However, it does take a while to find a VPN that isn’t blocked by Netflix in particular.
Plus, a VPN that is working with Netflix right now might not work 24-hours later. But so
far so good!
An Easy to Use Browser Extension
CyberGhost is not alone when it comes to offering browser extensions. However, unlike
many competing services they have browser extensions for Mozilla’s Firefox and Google
Chrome which is free to use.
It is free regardless of if you are a paying CyberGhost VPN customer. Though those who
are not paying customers only have access to four locations.
The important distinction between using these browser extensions and the full-fledged VPN
app is the fact that these are proxy-based.
So, they will only work to protect web traffic via your browser. That’s why it is best
that the extensions be used with the primary VPN service.
Blocks Malicious Content and Ads
CyberGhost effectively blocks the majority of ads including pop-ups by nulling the code
associated with these advertisements. However, while the way this works may seem similar
to using a browser extension in practice, it is very different because all of the
processing happens on CyberGhost’s own servers.
Because there is no client-side processing like with competing ad blockers and VPN
services you actually save on internet bandwidth. Now, this approach in our experience
is perfect for mobile connections which are limited and expensive.
Plus, CyberGhost helps protect people from websites that phish for personal information
like credit card numbers and PayPal details. The malware blocker works by verifying the
URL’s IP address which is being requested to ensure it is safe.
The service will check the IP address against a large and growing public database of
malicious websites before allowing access. During our time reviewing CyberGhost, we
found that it blocked 90% percent of malicious websites.
CyberGhost VPN Pricing & Plans
CyberGhost offers four different subscription plans with the longest one, i.e. 3-years being the
cheapest amongst them. The 3-year plan also comes backed with a 45-day money-back guarantee.
1-month plan = $12.99.
6-month plan = $6.99 a month which works out to $41.94 every 6 months.
2-year plan = $2.03 a month and this work out to $56.94 every two years.
When using a VPN, you are most likely to experience increased latency which inherently means a
decrease in upload and downloading performance. That is regardless of what app you use, i.e.
Android, iOS, Windows, etc.
The further the server is from your location the more latency you will experience, and so the slower
will be the overall speed performance. However, a premium service is able to minimize latency by
using high-speed servers that are well optimized for performance.
To test CyberGhost VPN’s performance speeds, we connected to various servers and ran Ookla’s speed
test app. We then averaged out the performance to provide you with data that’s easy to understand.
During our testing for this review, CyberGhost had better than average latency, and our upload tests
did better than expected. However, the downloads fell short for some reason.
When connected to servers in the US from Canada we experienced an average of 25% lower download and
upload speeds combined. Servers in Europe meant that our internet speed took a 35% hit.
However, the most significant hit we experienced was when connected to servers in Asia namely Hong
Kong at which point our internet was 40% slower than it normally was.
While we didn’t walk away impressed with CyberGhost VPN’s speed, but it is still a decent showing for
the most part.
CyberGhost VPN Servers
CyberGhost VPN internet boasts of having an eyewatering 7900 servers in 80 locations
across 90 countries with top security. However, many people reading our VPN reviews
have asked us about virtual servers which are servers defined by software.
Theoretically, one physical server can host many virtual servers, and they can be made to look like
they are in different locations from their host server. That means you can have one server in
Canada, which has ten virtual servers that appear to be in the UK, and the US. While virtual servers
are not necessarily bad but they do make many people nervous about being deceived by a company.
We communicated with CyberGhost to find out how many of their servers were virtual. We found out that
some of their servers used virtualization though the location of the virtual servers was similar to
their physical location. To us that’s reasonable.
Does CyberGhost VPN work with Netflix?
As mentioned above yes it does work with Netflix. However, not all VPN internet servers work with
Netflix, and that’s because they actively ban IP addresses that come from VPN servers. What that
means is that while we had an easy time streaming Netflix, your mileage may vary.
CyberGhost VPN Privacy & Logs
CyberGhost SA is owned by Kape Technologies PLC. CyberGhost has a strict no-logging internet security
servers. Though CPU activity, memory, and server bandwidth are all monitored.
CyberGhost has offices in Manila, Germany, and Tel Aviv, but they are headquartered in Romania. While
Romania happens to be in Europe, the country has rejected all forms of legislation aimed at
requiring businesses to maintain electronic records of customers.
Also, when contacted a company rep told us that because the company does not log or store information
there is nothing to provide the government if there is a formal request. Also, the annual
transparency report is available on their website.
CyberGhost VPN Support
CyberGhost VPN has 24/7 internet-based live chat support. We contacted support and our query via live
chat was answered within a couple of minutes. That’s impressive. Though in addition to live chat, a
user can get in touch via email too.
CyberGhost has a 45-day money-back guarantee for only their 3-year subscription plan. Though they are
a one-day free trial if you’re using Windows, or a seven day trial on mobile devices.
A 14-day guarantee covers all other plans. The good news is that there are no catches or hidden fees.
Your card is charged when signing up. When the refund is processed, the funds are returned within 10
How Does CyberGhost Work?
We’ve told you a lot about CyberGhost’s features, prices, and what makes this VPN provider
But how does CyberGhost work? This VPN is not very different from other VPNs in terms of how it
works. Here’s everything you need to know about how CyberGhost works.
CyberGhost creates an encrypted VPN tunnel to transfer your data, keeping you anonymous online,
and safe from prying eyes.
When you go online to do anything without a VPN, you are assigned an IP address by your internet
service provider (ISP). The IP address is your digital address.
Anyone can track your IP address to see what you’re doing online. Your IP address can even reveal
your geographical location. With your ISP, hackers, the government, and other intrusive parties
can easily track your IP address.
When you use CyberGhost, you are assigned a dedicated IP address and your internet connection is
routed through a nospy server. This allows you to stay anonymous online and avoid being tracked.
Apart from getting an IP address, your VPN connection is encrypted using military-grade
encryption that is impossible to decode. This means even if your internet connection is hacked,
no one can decipher the content of your data packets and see what you’re doing online.
CyberGhost virtual private network guarantees complete protection online. Whether you’re using
public WiFi or you’re being targeted by advanced data sniffers, using a VPN keeps you anonymous.
Troubleshooting Tips When CyberGhost Has Stopped Working
If your CyberGhost has stopped working, it may be due to several reasons and there are things you can
do to fix the issue. Here are some tips to troubleshoot your CyberGhost VPN app to fix the problem.
One of the reasons why your CyberGhost app may not be working properly is
that your internet connection is off. So, check and confirm that your internet is
Remove parental controls on your router. If that doesn’t work, reboot your
Log out of your account and log in again. This can solve some potential
errors that prevent your VPN from working.
Try a different server location and VPN protocol. This is particularly
useful if you are downloading or streaming. You can choose a CyberGhost optimized server
for downloads and streaming. This will give you an optimal streaming and download speed.
Uninstall the CyberGhost VPN app and reinstall it again.
If none of these troubleshooting tips work, use a different device to
connect to the network. If that works, then you know the problem is arising from your
device and not the CyberGhost networking system. If you’re still having difficulties
connecting with your CyberGhost VPN app, get in touch with the CyberGhost support team
How Do I Use CyberGhost VPN Using iOS Devices?
If you are new to using VPNs, you may be wondering how CyberGhost works. Well, you don’t have to
Google ‘how do I use CyberGhost’ because we’ll tell you how to use this app on your iPhone or
The layout and functionality of the CyberGhost iOS app are not very different from that of the
Android app or desktop app. The first step is to install the app on your device and choose a
subscription package if you have not already done that. Once that’s done, you’re good to go.
Open the CyberGhost app by tapping the icon. The app will open the main screen with a large power
button. Click on the power button to turn on the VPN connection. The app will automatically
choose the best CyberGhost server and protocol for optimal connection speed.
However, you have the option of selecting your preferred server and protocol. CyberGhost has a
host of streaming servers for when you want to connect to a streaming site. There are also
servers for P2P and file sharing for super-fast upload speed and download speed.
CyberGhost supports 7 different simultaneous connections so you can set it up on all your devices
for full protection.
Is CyberGhost VPN Safe to Use for Work?
In the age of remote working and bring-your-own-device (BYOD) culture, using a VPN at work is more
important than ever. Is CyberGhost VPN safe to use at work? The answer is yes!
CyberGhost comes with military-grade AES 256-bit encryption, unlimited bandwidth, multiple advanced
VPN protocols, and so much more. This guarantees that you enjoy the fastest VPN connection with full
protection for your data. CyberGhost has a strict no-logging policy so your data is never
compromised. The app also features IP leak and DNS leak protection as well as an automatic kill
switch for added security in case of any eventualities.
CyberGhost has nearly 70,000 servers located around the world. So, if your work requires frequent
traveling, you know that you’re protected no matter where you are. If you want VPN protection for
only some apps on your device, you can take advantage of the CyberGhost split tunneling feature to
Whether you want to exchange confidential files, have online meetings, conduct vital research, visit
a streaming platform, or do any work-related activity, CyberGhost is a perfect choice.
Frequently Asked Questions
Which is better: NordVPN vs CyberGhost?
NordVPN and CyberGhost are both top-rated VPN providers. Both VPNs come with advanced
encryption, thousands of servers, multiple VPN protocols, unlimited bandwidth, ad
blocker, access to any streaming platform of your choice, support for torrenting and P2P
file sharing, and so much more.
Some differences between NordVPN and CyberGhost is that the latter has more servers, and
supports more devices. On the other hand, NordVPN comes with malware and phishing
protection which CyberGhost doesn’t.
It is nearly impossible to pick the better option between NordVPN and CyberGhost as
they’re both great choices for any VPN user. It all comes down to personal preference.
Does CyberGhost steal your information?
No, CyberGhost does not steal your data. This VPN company is based
in Romania and has a strict no-logging policy. CyberGhost is committed to protecting your
privacy. Romania does not have intrusive data privacy laws and is not part of the 5/9/14
Eyes Alliance agreement so you can rest assured that the company will not be compelled by
the government to hand over your data.
How do I know if CyberGhost is working?
If CyberGhost is not working, the large power icon on the app will
appear gray and not yellow. Also, you will not see any timer, server location, or IP address
displayed on the screen.
Is CyberGhost VPN Recommended?
CyberGhost VPN is without a doubt amongst the best VPNs out there. It is easy to use, allows for
reliable Netflix streaming, supports torrenting, and has over 3K servers. Sure, the speeds aren’t
the best we’ve seen but in the VPN world speed isn’t everything.
We’d recommend CyberGhost to anyone who wants a long-term VPN subscription that is cheap and has the
desire to stream Netflix. Though it isn’t recommended for those, who want the fastest speeds or the
cheapest monthly VPN service.
Not convinced yet? Have a look at this page to check out the
top 10 recommended VPNs for Canada.